There's a lot more discussion of tech support running around the net. Courtesy of Mr Frankenstein (who I always imagine saying, ala Gene Wilder "Franken-Steen!"), a reference to Ethan Zuckerman's recent posting on how to improve technical support.

A recommended read.

Technorati Tags: support

Posted by esinclai at January 09, 2006 10:18 PM |