The Newsgator folks had an outage yesterday. Happily, Greg Reinacker has made opened up quickly regarding the background of his service's ordeal.

But while this was painful for us, it was painful for our users too. So I'm going to walk through what actually happened, in quite some detail, and why it took so long to come back online. And there are still a lot of questions here

Suggested reading for all of us who have to support users outside our data centers. Not only because Greg is open about what went wrong and how transparency about the problem actually engenders more trust on the part of our users, but also as a reminder that even as we cluster and failover, we can still occasionally experience a failure.

Technorati Tags: support

Posted by esinclai at April 19, 2006 06:39 AM |